Terms of Service

These terms form a binding agreement between you and CharZy ("we", "us", "our"), operating from Methaq Tower, Abdoun Corridor, Amman, Jordan. They govern your use of our power bank rental stations, our mobile application and our website.

By renting a power bank through the CharZy app you confirm that you have read these terms and agree to be bound by them. If you do not agree, do not use the service.

You must be at least 18 years old and have full legal capacity to create an account and rent a power bank. A person under 18, or who otherwise lacks full legal capacity under Jordanian law, may use the service only with the consent of their parent or legal guardian, who accepts these terms on their behalf and is responsible for their use of the service.

You confirm that you meet these conditions and that the information you give us is accurate.

CharZy operates a network of self-service stations that dispense rechargeable portable power banks for temporary use. We provide the platform and the hardware; we do not sell the power banks except where a replacement fee becomes payable under these terms.

Station availability, stock levels and network coverage change constantly. We show live availability in the app as a convenience, but we do not guarantee that a particular station will have a unit available or a free bay at any given moment.

Renting requires the CharZy mobile application and an account with an active mobile number that can receive verification messages and a valid payment method. You are responsible for keeping your account credentials secure and for all activity that takes place under your account.

You must give accurate registration details and keep them up to date. We may suspend or close accounts that contain false information.

Closing your account does not extinguish any outstanding balance, fee or obligation accrued before closure.

By registering you agree to receive service messages by SMS, push notification or email. These include verification codes, rental confirmations, return confirmations, billing notices and reminders that a rental is approaching its limit.

Service messages are a necessary part of the rental and cannot be switched off while you hold an active rental. Offers and promotions are separate and off by default: you can turn them on in the app's notification settings and off again at any time, and every marketing message tells you how to opt out.

A rental begins the moment the app unlocks a power bank from a station and ends when the unit is fully seated in a return bay and the station confirms the return. Pushing a unit into a bay without receiving confirmation does not end the rental.

A single rental runs for a maximum of 24 hours from the moment it begins.

You may return a power bank to any station in the network, not only the one you rented from.

Rentals are charged at 1 JOD per hour. Any started hour is billed as a full hour.

Charges are capped at 5 JOD in any rolling 24-hour period. All fees are stated and charged in Jordanian Dinars (JOD), inclusive of any applicable taxes.

No deposit is taken. Your payment method is charged when the rental ends, for the fees actually incurred, and a receipt is issued in the app.

We accept Visa, Mastercard and Apple Pay through our licensed payment gateway. The prices shown in the app at the time of rental are the ones that apply. If a payment fails we may suspend your ability to start new rentals until the balance is settled.

If a power bank is not returned within 24 hours of the rental beginning, the unit is treated as lost. The rental closes and a replacement fee of 7 JOD becomes payable in addition to the rental charges accrued up to the cap. The power bank then belongs to you.

If you locate and return a unit in working order within 7 days of the replacement fee being charged, the fee is refunded as described in our Refund Policy.

You are responsible for the power bank while it is in your possession. Deliberate damage, disassembly, tampering or exposure to water may make you liable for the cost of repair or replacement, together with reasonable investigation costs.

Normal wear and tear, and any fault that was present when the unit was dispensed, are our responsibility and not yours.

Please give the power bank a quick look before you use it. If a unit is visibly damaged, swollen, unusually hot or has frayed cables, do not use it — return it to a bay and report it through the app so we can pull it from the network.

Using a unit that is visibly defective, after having had a reasonable opportunity to inspect it, may affect our liability for resulting damage.

You agree not to open, modify, resell, rent onward or reverse-engineer a power bank; not to use the service to charge damaged or unsafe devices; not to interfere with a station or attempt to remove units other than through the normal rental flow; and not to take any step designed to avoid fees.

You agree not to use the service for any unlawful purpose, and to comply with the rules of the venue hosting the station you are using.

We may suspend or terminate accounts that abuse the service, damage equipment, or attempt fraud, and may pursue recovery of any resulting loss.

We may issue promotional codes and credits. These are personal to you, carry no cash value, cannot be resold or transferred, and may be withdrawn or expired at any time.

We may cancel credits and suspend accounts where we reasonably believe a code has been used in error, fraudulently, or in breach of its stated conditions.

Our Refund Policy, Cancellation Policy and Delivery Policy form part of these terms. In short: a rental that fails to start or dispenses a faulty unit is refunded in full; a rental can be cancelled free of charge by returning the unit; and the service is delivered instantly at the station, with nothing shipped.

The service relies on third parties for payment processing, hosting, mapping, messaging and analytics. Their handling of your data is described in our privacy policy.

Our stations sit inside venues we do not control. We are not responsible for a venue's opening hours, access rules, or its decision to relocate or remove a station.

All rights in the CharZy name, logo, hardware design, software, station artwork and website content belong to us or our licensors. Nothing in these terms transfers any of those rights to you.

You are granted a limited, non-exclusive, non-transferable and revocable licence to use the app and the service for their intended personal purpose, which ends when your account closes.

Our power banks are designed with over-current, over-temperature and short-circuit protection and are tested before deployment. Even so, the service is provided on an "as is" basis and we do not warrant uninterrupted availability at any particular station.

You remain responsible for how you use a unit and for the devices you choose to connect to it. We do not provide insurance for your devices.

To the fullest extent permitted by law, our total liability arising out of or in connection with a rental is limited to the amount of the fees paid for that rental. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

You agree to indemnify us against reasonable losses, claims and costs arising from your breach of these terms, your misuse of a power bank or station, or your violation of any law or third-party right.

We may suspend or terminate your access where you breach these terms, where we suspect fraud or unlawful use, where a payment remains unsettled, or where required by law or a competent authority.

Provisions that by their nature should survive termination — including fees owed, liability limits, indemnity, intellectual property and governing law — continue to apply after your account closes.

We may amend these terms from time to time. Material changes will be notified in the app or by email before they take effect. Continuing to use the service after that date constitutes acceptance of the amended terms.

If any provision of these terms is found unenforceable, the remaining provisions continue in full force. A failure to enforce a right is not a waiver of that right.

We may assign or transfer our rights under these terms, including as part of a corporate transaction. You may not assign yours without our written consent.

These terms, together with our Privacy, Refund, Cancellation and Delivery policies, form the entire agreement between you and us regarding the service.

These terms are governed by the laws of the Hashemite Kingdom of Jordan.

We ask that you contact us first so we can try to resolve any dispute amicably. Failing that, the courts of Amman shall have exclusive jurisdiction over any dispute arising from the interpretation, application or performance of these terms.

For questions about these terms or help with a rental, email ten.yzrahc@troppus or reach us through the in-app support channel. Our head office is at Methaq Tower, Abdoun Corridor, Amman, Jordan.