Delivery Policy

CharZy sells a service — the temporary use of a portable power bank — not a physical product. Nothing is shipped or posted. The service is delivered at a CharZy station the moment a bay unlocks and you take the unit.

Download the CharZy app, register with your mobile number and add a payment method. At any station, scan the QR code on the kiosk from inside the app. The app confirms the rental, the station unlocks a bay, and a fully charged power bank slides out.

The whole process normally takes under thirty seconds.

Delivery is immediate, 24 hours a day, at every station shown as open in the app, subject to the venue's own opening hours. Live availability is shown in the app; we do not guarantee that a specific station has stock at a specific moment.

Stations are located in Amman and other locations across Jordan. We do not deliver outside Jordan.

If the app confirms a rental but the station does not release a unit, or releases a faulty one, the rental is cancelled and any charge is refunded in full under our Refund Policy. Report it through the app so we can service the station.

Return the power bank by seating it in any free bay at any CharZy station. The rental ends when the station confirms the return. There is no delivery or collection service for returns.

A receipt for every rental is issued in the app and by email once the return is confirmed, showing the station, the times, the hours billed and the amount charged in JOD.