Cancellation Policy

A CharZy rental is cancelled by returning the power bank. Slide it into any free bay at any station and wait for the confirmation in the app. There is no separate cancel button, because returning the unit is all that is required.

Billing stops the moment the station confirms the return.

If you return the unit within the first hour, you are charged for one hour: 1 JOD. There is no additional cancellation fee.

If the station did not actually dispense a unit, or the unit was faulty and returned within 15 minutes, the rental is cancelled at no charge — see our Refund Policy.

Nothing is charged until a power bank is unlocked. Scanning a station, viewing a bay or opening the app does not start a rental, so there is nothing to cancel and nothing to pay.

Once a unit has been treated as lost — 24 hours after the rental began — the rental has already closed and the replacement fee has been charged. It cannot be cancelled, but the replacement fee is refundable if you return the unit in working order within 7 days, as described in our Refund Policy.

You can close your account at any time from the app settings or by emailing ten.yzrahc@troppus. Any active rental must be returned first, and any outstanding balance remains payable. We delete or anonymise your personal data in line with our Privacy Policy.

We may end a rental remotely, for example when a unit is reported unsafe. Where we do so you are not charged beyond the time already used, and we will help you obtain a replacement unit from the nearest station.